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Data Privacy Policy

Last updated: 15 January 2026

Introduction

nanonovae Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our enterprise team performance analytics services, or interact with us in any way.

As the data controller, nanonovae is responsible for determining the purposes and means of processing your personal data. We are registered in England and Wales under company number 85749631, with our registered office at 121 Meadow Lane, London EC8M 9PE, United Kingdom.

Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes personal information you provide directly to us, information we collect automatically when you use our services, and information we receive from third-party sources.

Information You Provide

When you contact us, request information, or use our services, we may collect:

  • Personal identification information (name, email address, phone number)
  • Professional information (company name, job title, business address)
  • Communication preferences and marketing consent
  • Technical requirements and service preferences
  • Feedback, testimonials, and survey responses

Information Collected Automatically

When you visit our website or use our services, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (country, region, city based on IP address)
  • Performance analytics data from our enterprise systems

How We Use Your Information

We use your personal data for legitimate business purposes, with your consent, or as necessary to fulfil our contractual obligations. Specifically, we use your information to provide our enterprise analytics services, communicate with you about your account and our services, improve our offerings, and comply with legal obligations.

Service Provision

We use your data to:

  • Deliver our enterprise team performance analytics services
  • Process your service requests and provide customer support
  • Maintain and improve system performance and security
  • Generate analytics reports and insights as requested

Communication

We may use your contact information to:

  • Respond to your enquiries and provide requested information
  • Send service-related notifications and updates
  • Provide technical support and customer assistance
  • Share relevant product updates and industry insights (with consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business and providing services to you. These providers include:

  • Cloud hosting and infrastructure providers
  • Analytics and performance monitoring services
  • Customer support and communication platforms
  • Security and fraud prevention services

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when necessary to protect our rights, property, or safety, or that of our users or the public.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have several rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing of your data for certain purposes
  • Rights Related to Automated Decision Making: Rights regarding automated decision-making and profiling

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for which it is processed.

Generally, we retain:

  • Contact and communication data for up to 7 years after last contact
  • Service data for the duration of the service agreement plus 3 years
  • Analytics and usage data for up to 26 months
  • Legal and compliance data as required by applicable laws

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

Data Protection Officer:
Email: privacy@nanonovae.pro
Phone: +44 2018915372

Postal Address:
nanonovae Ltd
121 Meadow Lane
London EC8M 9PE
United Kingdom

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for specific processing activities
  • Contract: When processing is necessary for performing our services
  • Legitimate Interests: When we have legitimate business interests that do not override your rights
  • Legal Obligation: When we must process data to comply with legal requirements

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the English courts.

nanonovae Ltd

121 Meadow Lane
London EC8M 9PE
Greater London, United Kingdom

Registration Number: 85749631
VAT Number: GB857329615

© 2026 nanonovae Ltd. All rights reserved.

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Contact Information

Phone: +44 2018915372
Email: contact@nanonovae.pro
Support: support@nanonovae.pro

Business Hours:
Monday - Friday: 9:00 - 18:00

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